SharePoint Windows Explorer Mode Not Working

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The "Open with Windows Explorer" option on a document library does not open Windows Explorer.


One of the really cool features on a SharePoint document library is the ability to open the library with Windows Explorer. This allows users to easily drag and drop files from a network share or local drive straight into SharePoint.

SharePoint - Windows Explorer mode

This shows the "Open with Windows Explorer" menu option on a Document Library.

SharePoint - Windows Explorer Mode

Here is the Windows Explorer window accessing a SharePoint Document Library.

However, if you are using Internet Explorer 8 (64 bit), clicking the link from the Actions menu simply appears to do nothing.  The solution unfortunately is to use a 32 bit machine until Microsoft adds support and an upgrade for Internet Explorer (64 bit) to a Level 1 supported browser.

UPDATE: Microsoft has addressed this issue with the latest Internet Explorer Cumulative Security Update. LB97445 Also note this article from which refers to the same issue.

In SharePoint 2010 you do get a warning message stating your browser does not support this command which is a small step forward.

SharePoint - Explorer message

A list of supported functionality across the top browsers for SharePoint 2010 can be found here:

For those of you new to SharePoint 2010 the "Open with Windows Explorer" option has moved to a small icon in the ribbon.

SharePoint - Open in Windows Explorer icon

Version Information

This issue has been recreated against the following environment:

Environment 1

  • Server: Windows Server 2008 R2 - x64
  • Client: Windows 7 - x64, Internet Explorer 8
  • SharePoint: Microsoft SharePoint Server 2010, Mcirosoft Office SharePoint Server 2007 SP2, Windows SharePoint Services 3.0 SP2
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MSSQLTips author Matt Takhar Matt Takhar

This author pledges the content of this article is based on professional experience and not AI generated.

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